• Manage large amounts of inbound and outbound calls in a timely manner
• Follow and create communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products and services when they arise
• Communicate with clients to upsell products and services when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational meetings to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

• High school degree required

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• 2-3 years’ experience (required)
• Turkish language required
• Knowing Arabic or English required

• Knowing Dutch, Russian, German, French, Portuguese

+/- 3000 TL

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.